Shipping Policy

Shipping Policy

(Applicable to USA Orders)

This policy is designed to ensure that you are clearly aware of our shipping procedures and options. By placing an order from our store, you agree to the terms outlined below.

A. SHIPPING OPTIONS & COSTS

  • Free Standard Shipping via USPS:
    Enjoy free standard shipping on all orders over $45.
    (No minimum requirement for free shipping; all USA orders are shipped free via USPS.)
  • Expedited Shipping via FedEx:
    Expedited shipping is available for $35 via FedEx.
    This option ensures faster delivery for those who need their orders sooner.

B. PROCESSING TIME & TRANSIT

  • Order Processing:
    Order processing and handling take 3–5 business days (Monday–Friday).
    Order cut-off time is 05:00 PM Eastern Standard Time (EST). Orders placed after this time will be processed the next business day.
  • Transit Time:
    • USPS Standard Shipping: 7–15 business days
    • FedEx Expedited Shipping: 3–7 business days

C. SHIPPING CARRIER
We primarily use USPS for all standard shipments.
Expedited shipments are delivered via FedEx.

D. CHANGE OF ADDRESS
Address changes may only be made within 24 hours of order placement. Please contact us at [insert your customer service email] with your order number and updated address. Once the order is in transit, we are unable to modify the delivery address.

E. TRACKING INFORMATION
Once your order is shipped, you will receive a confirmation email containing your tracking number. You can use this to track your package until it is delivered.

F. ORDER CANCELLATIONS
You may cancel your order at any time before it has been dispatched. If your order has already been shipped, please refer to our Return & Refund Policy for further instructions.

G. DAMAGED OR LOST PACKAGES
If your package arrives damaged, please reject the delivery if possible and contact our customer service team immediately at [insert your customer service email]. If the package was left unattended at your address, please notify us with details and images of the damaged product or packaging.

H. QUESTIONS?
If you have any questions about shipping, feel free to reach out to us at hi@butterflys.shop. We’re here to help!